We are looking for a IT Associate. The IT Associate will serve as the first point of contact for all SSC users with systems and network concerns and is primarily responsible to provide technical support to resolve all IT related incident and request
Basic Duties and Responsibilities of IT Associate
- To provide daily Level 1 support to all SSC end-users incidents and request pertaining to business applications such as SAP, Office 365, Hyperion, etc., Network, and PC system hardware related.
- On time PC provisioning and deprovisioning
- Monthly Monitoring of Ninjio compliance
- Daily monitoring of password expiry
- Daily monitoring of Cisco Antivirus report
- Assist Corp IT on new project roll-out
- Creation of Guest Wifi access as needed
- Creation and restoration of daily, weekly, and monthly shared folder backup
- Provide remote IT support to work-at-home users
- Conduct basic laptop faulty hardware part replacement or upgrade
- Timely maintenance of IT software and hardware inventory
- Perform nightshift support every period
- Timely monitoring of licenses
- Raise PR in SAP for IT purchases
- Level 1 Xsuite Support
- Respond to all emails sent to SSC IT helpdesk
- Provide periodic IT updates during cadence call
- Generate monthly network printer usage report
- Assist on Corp IT initiative roll-out
Required Competencies
- Written and verbal communication skills
- Problem solving skills
- Time management skills
- Customer service
- Critical thinking skills
- Strong knowledge on Windows 10\11
- Experience in Window Server Administration
- LAN & WLAN troubleshooting
- BPO IT Support – Preferred but required
Job Location: Davao City